Frequently Asked Questions (FAQ)

General

HOW DO I KNOW MY ORDER HAS BEEN PLACED?

 

Once your order has been placed you will receive a confirmation message by email. This will contain your order number, delivery details, items ordered and delivery method.

HOW DO I RETURN AN ITEM?

 

We promise to refund or exchange any item that you are not completely satisfied with when you return the item(s) to us in a saleable condition by courier within 7 days of receipt of delivery. When returning items all tags must be in place and unworn as new.

These returns do not apply to pierced jewellery, swimwear, and makeup items.

Refer to our Refunds Policy for more information.

WHY HAS MY ORDER BEEN REFUNDED?
In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If these events occur we will contact you as soon as possible to confirm any cancellation / amendment to your order. If your order contains additional items, we will dispatch the rest of your order and refund the item which is out of stock.
DO YOU HAVE A SIZE GUIDE?
Due to the fact that all our clothing are sourced from various suppliers, each individual item has a unique size guide. Please refer to these size guides when deciding on a size to choose.
DOES PRETTIFY HAVE A RETAIL STORE I CAN VISIT?

 

Prettify is an online fashion retailer only.

Delivery

HOW MUCH DOES DELIVERY COST?

 

There is no delivery charge for orders of R 500 or more. Should your order total be less than R 500, a R 99 delivery fee will be added to your purchase

WHEN WILL I RECEIVE MY ORDER?

You can expect delivery by 12h00 the following business day if you live in a main centre. However, please allow for 1 to 3 business days for deivery.

50km around each of the following areas is usually considered a main centre: Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay.

Payments

How can I pay for my order?

We have two payment options:

PAYGATE – You are able to make an immediate payment using a credit card or debit card (Visa and MasterCard).

ELECTRONIC BANK TRANSFER (EFT) – After selecting this payment method, our banking details will be emailed to you. Please note that you have 5 working days in which to make payment before your order expires.